Terms and conditions

This is the website of the London Philharmonic Orchestra Ltd.

London Philharmonic Orchestra Limited is a company registered in England and Wales with company registration number 357059
London Philharmonic Orchestra Limited is a registered charity in England and Wales with charity registration number 238045
London Philharmonic Orchestra Limited is registered for VAT with the registration number 494 6593 89
London Philharmonic Orchestra Limited's registered office is 89 Albert Embankment, London SE1 7TP.

Please read these conditions carefully before using the London Philharmonic Orchestra's website. By using this website, You signify Your agreement to be bound by these conditions.


Customers or visitors to this web site are referred to as "You" or "Your"
London Philharmonic Orchestra are referred to as "Us" or "We".


The London Philharmonic Orchestra strives to present accurate, up-to-date information on this website. However, we can accept no liability for any loss, damage or inconvenience caused in the event that information provided here contains errors.

1. Security & Order Confirmation
If you pay by credit or debit card, Your details are handled by Us on a secure server using encryption. While it is impossible for any website to be completely impregnable to fraud, Our system of a secure server and encryption offers a high level of security that You can be confident with.
When You place an order to purchase a product We will initially send an automated E-mail confirming receipt of Your order and containing transaction and reference numbers. Your order represents an offer to Us to purchase a product or tickets. The order is accepted by Us when We process payment for your order.
When We accept your order, We will send a Despatch Confirmation email. This Confirmation email confirms that your order has been processed.
Any products or tickets on the same order which We have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
If You have incorrectly entered Your email address Your confirmation and despatch email will fail. So long as payment has been processed successfully this will in no way affect Your order.
Failure by Us to send a receipt confirmation email or despatch confirmation email in no way invalidates Your offer or Our acceptance of your offer.

2. Post & Packaging
We charge a £1 postage transaction fee. This applies to all CD purchases and postal ticket orders.
When ordering tickets you may choose to have your tickets emailed to you or choose to collect from the Southbank Centre Box Office on concert day. 
Ticket orders incur a transaction fee.
We despatch all orders by Royal Mail.
If You have special delivery directions that may be helpful to the postman or delivery driver, please ensure You leave details in the appropriate field in the checkout section.
FULL VALID POST CODES are required for every order. We will not send any orders without one. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive.
We strive to despatch orders the same day if they are received before 09.30 (Monday to Thursday) although this is not always possible.
Orders may take up to 5 days to be despatched. Should your order be for tickets to a concert on a specific day and we believe that the post will not deliver in time, we will hold the tickets at the venue Ticket office for collection. We will detail this in our confirmation email.
Any orders received on Friday or over a weekend are generally not sent until Monday.
Time is not of the essence in relation to this contract.

3. Damage & Tracing Parcels
In the event that Your items contained in the parcel are damaged in transit please contact Us within 24 hours of receipt.
If products sent by Royal Mail are not delivered please contact Us for details of the tracking and tracing procedure.
If orders are considered by Us to be lost in transit after a reasonable period of time has elapsed we shall at Our discretion either refund or resend the order.

4. Overseas Orders
When ordering goods from Us for delivery overseas You may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by You; We have no control over these charges and cannot predict what they may be.

5. Contact Details
For delivery, purchase or product queries please contact Us using any of the following methods:

020 7840 4242

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

London Philharmonic Orchestra
89 Albert Embankment

6. Prices & Product Details
All prices quoted are in £ Sterling.
We endeavour to ensure that the information shown on the website is as accurate as possible.
We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to Our website including prices, products, and terms & conditions without any notice being given.

7. Returns Policy
If for any reason You are not entirely satisfied with any product that You have purchased from Us, You may return it to Us, at Your expense, within 7 days from the date of receipt.
Provided it is returned in its original packaging and the product has not been consumed other than is reasonable to establish the quality of the product You are not happy with We will refund the entire purchase price including the cost of postage. Unless the CD is faulty, CD packaging must be unopened to qualify for return.

Tickets for concerts can be returned to the Orchestra's address at: 89 Albert Embankment, London, SE1 7TP up to 2 working days (not including Sat or Sun) before a concert. If received we will be able to offer a credit note valid for a year and redeemable against an alternative London Philharmonic Orchestra own promoted concert.

8. Title
The title for goods supplied remains with Us until full payment has been received.

9. Cookies
Please read our cookies information

10. Privacy Pledge
We take Your privacy very seriously and are committed to providing users with an online experience that respects Your privacy. We endeavour to take all reasonable steps to protect Your personal information. Please read our Privacy Policy for more information.

11. Access to Our Website

We will do Our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

12. Licence for Website Access
We grant You a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us.
This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for nay commercial purpose without Our express written consent.

13. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:
1. Fraudulent purposes, or in connection with a criminal offence or other unlawful activity
2. To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing
3. In breach of copyright, trademark, confidence, privacy or any other right
4. To cause injury to third parties
5. Objectionable
6. Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mailings or any "spam"; or
7. Causes annoyance, inconvenience or needless anxiety.
Our full Online Community Guidelines are here >

14. Copyright
All content included on the website, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws.
Our graphics, logos, page headers, button icons, scripts and service names may not be used in connection with any product service without Our written authorisation.
If you wish to reproduce images used on this site, you must obtion permission from the London Philharmonic Orchestra or the credited photographer.

15. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.

16. Conditions of Sale and Exchanges
For ticketed events every member of the audience or exhibition visitor must have a valid ticket.
Latecomers - admission is not guaranteed although offered wherever possible.
Ticket holders consent to the recording and filming of themselves as members of the audience.
London Philharmonic Orchestra reserves the right to refuse admission or attendance to any patron.

17. Waiver
If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

18. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.

19. Statutory Rights
These conditions in no way affect Your statutory rights.