LPO BrightSparks FAQs
How to book
Can we come to your BrightSparks schools concerts?
We are not in central London. Can we still apply for BrightSparks tickets?
Yes, applications are accepted from all schools.
How do we apply for BrightSparks tickets?
There will be a link on our website for booking for each concert. You should fill in the form, and we will contact you within 3-6 weeks of your application as to whether you have been successful. Please do not send any payments until notified by us to do so.
Tickets, payment and cancellations
Do we have to pay for BrightSparks tickets?
Yes. For 2018/19, tickets will cost £4 per student for our A Level Seminar and £3 for KS1, KS2 and GCSE concerts. Accompanying adults are free of charge.
How do we pay for BrightSparks tickets?
We will contact you if you have been successful in your application for your BrightSparks tickets. If your ticket application is successful, we will notify you, and then send you an invoice for the full amount due.
Please do not send any cheques or payments before receiving an invoice. Please also note that invoices will be sent to the email addresses entered on the initial application form. Please do ensure these invoices reach your school bursar/finance manager.
All payments for BrightSparks must be received prior to the concert day.
Once we've booked, how do we get our tickets?
All BrightSparks tickets are for collection on the day only - we do not send any tickets in the post. You can pick up your tickets from the collection desk on the day (all bookers are emailed the week before the concert with information about where the collection desk will be). You will need your tickets to enter the auditorium - door hosts will not accept email confirmations in lieu of tickets - so please arrive at the venue with enough time to pick up your tickets from the collection desk.
What if I need to cancel our BrightSparks tickets?
Please contact the LPO Box Office on 020 7840 4205. Should you cancel your booking within a month before the concert you will still be charged the full ticket price.
What happens if we fail to turn up to a BrightSparks concert?
If you fail to attend a concert you will still be charged the full amount for your tickets. BrightSparks concerts are generally oversubscribed, and if you have successfully booked tickets and do not turn up, you have prevented another school from attending. Please note that future bookings may not be taken from schools that have outstanding debts relating to previous BrightSparks concerts.
Can I change the number of BrightSparks tickets once I've booked?
Once you have booked your tickets, you may request to amend the number and we will try to accommodate this if the invoice for your booking has not yet been raised, and it is more than a month until the concert, but we cannot guarantee it is possible. Contact the LPO Box Office on 020 7840 4205 to discuss any changes. No amendments to ticket numbers can be made within one month of the concert date, and any cancelled tickets within this time will need to be paid for.
Royal Festival Hall
Where is Royal Festival Hall?
Royal Festival Hall is part of Southbank Centre and is situated on Belvedere Road, London SE1 8XX. The nearest National Rail and London Underground stations are Waterloo, Embankment and Charing Cross.
Does the LPO issue a Risk Assessment document to schools for Royal Festival Hall?
If we are attending a BrightSparks concert when should we arrive at Royal Festival Hall?
Please leave plenty of time to get to your seats before the start of the concert. The building is open all day from 10.00am onwards and there is a lot of public space for schools groups to congregate if they arrive early for a concert.
Is there somewhere for us to eat our packed lunch in Royal Festival Hall?
Yes, there is plenty of space in the foyers of the Royal Festival Hall, but spaces are not bookable.
Where can I park at Royal Festival Hall?
There are two car parks and various coach spaces available at Southbank Centre. You can find full information on the Parking page of Southbank Centre's website. There are also some coach bays next to the London Eye which must be reserved (booking instructions). Further information on coach parking in London can be found on Transport for London's Coaches page.
Please note that the London Philharmonic Orchestra is not responsible for any of the parking available at these sites and will not be able to answer queries relating to them. Please use contact details on the websites above for further parking queries.
Are there any resources for teachers available for these concerts?
Yes, we produce resources for teachers for most BrightSparks concerts. These become available online about a month before the concert and usually contain information about the concert repertoire, musical excerpts and ideas of how to introduce and explore the music with your class. As soon as the resources are available, we email all bookers a link where they can download everything they need. Most concerts also have a free INSET session for teachers about a month before, where the concert repertoire and activities to use in class are discussed.