Terms and Conditions

This is the website of the London Philharmonic Orchestra Ltd.

London Philharmonic Orchestra Limited is a company registered in England and Wales with company registration number 357059
London Philharmonic Orchestra Limited is a registered charity in England and Wales with charity registration number 238045
London Philharmonic Orchestra Limited is registered for VAT with the registration number 494 6593 89
London Philharmonic Orchestra Limited's registered office is 89 Albert Embankment, London SE1 7TP.

Please read these conditions carefully before using the London Philharmonic Orchestra’s website. By using this website, You signify Your agreement to be bound by these conditions.
Definitions
Customers or visitors to this web site are referred to as “You” or “Your”
London Philharmonic Orchestra are referred to as “Us” or “We”.

Disclaimer
The London Philharmonic Orchestra strives to present accurate, up-to-date information on this website. However, we can accept no liability for any loss, damage or inconvenience caused in the event that information provided here contains errors.

1. Security & Order Confirmation

If you pay by credit or debit card, Your details are handled by Us on a secure server using encryption. While it is impossible for any website to be completely impregnable to fraud, Our system of a secure server and encryption offers a high level of security that You can be confident with.

When You place an order to purchase a product We will initially send an automated E-mail confirming receipt of Your order and containing transaction and reference numbers. Your order represents an offer to Us to purchase a product or tickets. The order is accepted by Us when We process payment for your order.

When We accept your order, We will send a Despatch Confirmation email. This Confirmation email confirms that your order has been processed.

Any products or tickets on the same order which We have not confirmed in a Despatch Confirmation E-mail to have been dispatched do not form part of that contract.

If You have incorrectly entered Your email address Your confirmation and despatch email will fail. So long as payment has been processed successfully this will in no way affect Your order.

Failure by Us to send a receipt confirmation email or despatch confirmation email in no way invalidates Your offer or Our acceptance of your offer.

2. Post & Packaging

Post & packing prices are based on orders to UK and International addresses. We send by Royal Mail.

If You have special delivery directions that may be helpful to the postman or delivery driver, please ensure You leave details in the appropriate field in the checkout section.

FULL VALID POST CODES are required for every order. We will not send any orders without one. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive.

We strive to despatch orders the same day if they are received before 0930 (Monday to Thursday) although this is not always possible.
Orders may take up to 5 days to be despatched. Should your order be for tickets to a concert on a specific day and we believe that the post will not deliver in time, we will hold the tickets at the venue Ticket office for collection. We will detail this in our confirmation email.

If You have chosen Special Delivery (“Special Delivery”) We will send the order the same day for next day delivery so long as the order was received before 1200 (Monday to Thursday).

If Special Delivery orders are received outside of the above times We will strive to send the order the same day, or if this is not possible, orders will be sent the next working day.

Any orders received on Friday or over a weekend are generally not sent until Monday.

Time is not of the essence in relation to this contract.

3. Damage & Tracing Parcels

In the event that Your items contained in the parcel are damaged in transit please contact Us within 24 hours of receipt.

If products sent by Royal Mail are not delivered please contact Us for details of the tracking and tracing procedure.

If orders are considered by Us to be lost in transit after a reasonable period of time has elapsed we shall at Our discretion either refund or resend the order.

4. Overseas Orders

When ordering goods from Us for delivery overseas You may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by You; We have no control over these charges and cannot predict what they may be.

5. Contact Details

For delivery, purchase or product queries please contact Us using any of the following methods:

Telephone:
020 7840 4242
Email: boxoffice@lpo.org.uk
Post:
London Philharmonic Orchestra
89 Albert Embankment
London Philharmonic Orchestra
SE1 7TP

6. Prices & Product Details

All prices quoted are in £ Sterling.

We endeavour to ensure that the information shown on the website is as accurate as possible.

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to Our website including prices, products, and terms & conditions without any notice being given.

7. Returns Policy

If for any reason You are not entirely satisfied with any product that You have purchased from Us, You may return it to Us, at Your expense, within 7 days from the date of receipt.

Provided it is returned in its original packaging and the product has not been consumed other than is reasonable to establish the quality of the product You are not happy with We will refund the entire purchase price including the cost of postage. CD packaging must be unopened to qualify for return.

Tickets for concerts can be returned to the Orchestra’s address at: 89 Albert Embankment, London, SE1 7TP up to 2 working days (not including Sat or Sun) before a concert. If received we will be able to offer a credit note valid for a year and redeemable against an alternative London Philharmonic Orchestra own promoted concert.

8. Title

The title for good supplied remains with Us until full payment has been received.

9. Cookies & Beacons

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on You computer’s hard disk so that the website can remember who You are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on our website:

Session Cookies are temporary cookies that remain in the cookie file of Your browser until You leave the site. They allow You to carry information across pages of Our site and avoid having to re-enter information. They also allow You to maintain a shopping basket and within registration to allow You to access stored information.

Persistent Cookies remain in the cookie file of Your browser for longer depending on how long the lifetime of the specific cookie is. They help Us recognise You as a unique visitor by using a unique random number when You return to Our website. They also allow Us to compile anonymous, aggregated statistics that allow Us to understand how users use Our site and to help Us improve the structure of Our website.

We cannot identify You personally in this way.

Cookies help Our website arrange content to match Your preferred interests more quickly. The vast majority of websites use cookies.

Cookies cannot be used by themselves to identify You.

Web Beacons

Some of Our Web pages may contain electronic images known as Web beacons or clear GIF’s. These allow Us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in Your browser. However, You may not be able to use all the interactive features of Our site if cookies are disabled.

10. Privacy Pledge

We take Your privacy very seriously and are committed too providing users with an Internet experience that respects Your privacy.

11. Spam Attack

The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers.

We only send emails to addresses that have been supplied directly to Us by customers and W e always remove addresses from Our address book when requested to do so by those customers.

We never spam.

12. Data Security

We endeavour to take all reasonable steps to protect Your personal information. All the data collected by Us is stored on a secure server. The secure server software encrypts all information You input before it is sent to Us.

13. Data Protection Act 1998

We are required to follow eight guiding principles laid down by the Act. These are:

1. Fairly and lawfully processed;
2. Processed for limited purposes;
3. Adequate, relevant and not excessive;
4. Accurate and up-to-date;
5. Not kept for longer than is necessary;
6. Processed in line with the data subject’s rights;
7. Secure; and
8. Not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.

14. Your Account
 
If You use the website, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your account.

You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

15. Access to Our Website

We will do Our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

16. Licence for Website Access

We grant You a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us.

This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for nay commercial purpose without Our express written consent.

17. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:

1. Fraudulent purposes, or in connection with a criminal offence or other unlawful activity
2. To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing
3. In breach of copyright, trademark, confidence, privacy or any other right
4. To cause injury to third parties
5. Objectionalbe
6. Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mailings or any “spam”; or
7. Causes annoyance, inconvenience or needless anxiety.

18. Copyright

All content included on the website, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws.

Our graphics, logos, page headers, button icons, scripts and service names may not be used in connection with any product service without Our written authorisation.

If you wish to reproduce images used on this site, you must obtion permission from the London Philharmonic Orchestra or the credited photographer.

19. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.

20. Waiver

If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

21. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

22. Statutory Rights

These conditions in no way affect Your statutory rights.

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